The Following Is The Standard Policy And Procedures For
Charleston Executive
As Of 9/1/2007
As of Aug.29/05 and due to hurricane Katrina and the rising cost of fuel, we will be implementing a mandatory 5% fuel surcharge fee (FSF), up until fuel cost stabilizes and goes below $2.00/gal.
** Please call our office next business day**
to confirm your reservation: 843-937-0100 or Toll Free 1-888-305-7779
Charleston Executive and www.charlestonexecutive.com is not responsible for information left out, incorrect information, or server errors.
Charleston Executive enforces a 35% non refundable deposit on all and any reservation placed online or by phone. A 100% penalty applies to cancellation made within 72 hours of service for corporate airport services and 30 days for all other services.. No refund for No shows or unused services. You must call us if you are in the airport and are unable to locate us, failure to do so will result in being charged for a no show plus any additional wait time.
Please take note that the minimum gratuity for Sedan and Limo service is 20%, an additional 5% applies to service with Excursion, Escalade, Navigator, Limo Bus, Hummer, Rolls Royce, Mini buses and Motor Coaches.
We at Charleston Executive appreciate and ask for your cooperation and assistance in accordance with State and Federal laws, so that we may make your time with us more enjoyable. Charleston Executive will not tolerate the consumption of alcoholic beverages by a person not of legal drinking age and will retain a zero tolerance compliance policy. Charleston Executive will terminate the contract at the drivers discretion when any alcohol, drugs, or drug paraphernalia are found in any vehicle when passengers are under the legal drinking age and, customers agree to loose their remainder of time and all moneys. At the chauffeur's discretion, the customer agrees to be fully responsible for following charges that may occur:
Illegal Use of Drugs, Alcohol, or Drug Paraphernalia $250*
*In addition we will confiscate the items and notify local law enforcement
At the chauffeur's discretion, the customer agrees to be fully responsible for any damage or extra cleaning and to the following charges that may occur:
| $5.00 and up | any broken glass |
|---|---|
| $75.00 and up | excessive clean up |
| $25.00 and up | champ glasses |
| $150.00 and up | shampooing & disinfecting (due to sickness) |
| $100.00 and up | for each burn hole or tear to upholstery |
| $100.00 and up | min for each and any act of vandalism |
| up to $1,000.00 and up | for any and all damages to audio and visual equipment |
| $100.00 and up | for any broken or missing remote controls |
| $250 and up | smoking in auto |
| $550 and up | standing thru sunroof |
*Above charges are doubled in specialty vehicles. i.e. Limo Bus, Escalade, Navigator, Hummer, Rolls Royce, Buses & Excursion. It is the customer's responsibility to make sure that all audio and visual equipments are properly working at time of pick up.
As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. Charleston Executive and its employees will not be responsible for any lost, stolen or damaged articles.
Charleston Executive will not be held responsible for any injuries caused by alcohol consumption or failure to wear a seatbelt.
We will not allow, under any circumstances any drinking of any kind or any trash left behind for point to point transfers. If any glassware has been found used or if any trash is left behind in the car, a clean up charge of $40.00 plus gratuity (double for specialty vehicles) will be charged to your credit card.
Effective 9/1/2007, a 7% STC Fee (Service Transportation Cost) will be added on every contract to cover licensing and administration costs.
By calling in an order over the phone you agree to these terms and conditions as stated in the policy and procedures webpage.
By submitting payment you agree to these terms and conditions as stated in the policy and procedures webpage.
By entering any auto of Charleston Executive and/or its affiliates you agree to these terms and conditions as stated in the policy and procedures webpage.
Any and all cancellations must be done in writing and faxed to 864-719-1080 and/or emailed to info@charlestonexecutive.com. Please include service date and contract number to all correspondence.
Luggage in a Limousine: It is the responsibility of the clients to insure that their luggage will fit in the trunk of the selected vehicle (some of our Limousines also offer luggage storage space in front passenger seat, by the driver). No luggage will be allowed inside the vehicle with the passengers for security reasons. If all luggage can not be stored in the trunk (and front seat), the client will have to make arrangement at his/her expense for an additional vehicle to transport extra luggage to the destination.
Renting a Vintage Rolls Royce: because it is an antique car, the client must be aware that in case the car breaks down before or during the service, Charleston Executive will not be held responsible for any delay or service interruption or service cancellation, due to unexpected mechanical problems. Charleston Executive will make every attempt to insure the service requested, by replacing the vehicle with any other available vehicle in our inventory. When confirming a reservation for a Vintage Rolls Royce, the client agrees to the limited liability of Charleston Executive and/or its affiliates
** Charleston Executive and/or its affiliates is not responsible for any flight delays, flight cancellations or change of flight numbers. We will do everything in our power to accommodate every client by either re-arranging our schedule (if all possible) and or contacting one of our affiliate companies to see if their schedule permits, otherwise you may have to seek compensation from your airline, cruise ship company or travel agent. Wait time at the airport, train station or cruise port is $20 every 15 minutes.
Additional fee may apply for transfer service before 06:00 am and/or after 11:00 pm (23:00), call us for details.
Any vehicle provided from an Independent or Affiliate can be canceled by the Affiliate or Independent without recourse, since we do not own or control the vehicles provided or operated by these individuals we can not guarantee their services or vehicles. We will arrange for service on your behalf with other carriers and provide a confirmation based on their acceptance, if for some reason the Affiliate is unable to meet the agreed upon service we will advise you as soon as we get notification so you can make other arrangements. You may also request the Affiliates phone number to verify if you wish and we will provide you with the Affiliates Drivers name so you may communicate with the Driver or Chauffeur during the day of service.